Guest LeadAltar'd State • Durham, NC, US

Guest Lead

Altar'd State • Durham, NC, US

30+ days ago

Job type

Full-time

Job description

Guest Lead

Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

What We Offer

Generous associate discount
401k with company match
Advancement opportunities
Free Mental Health support
Free Financial Wellness support

People

Fosters a guest-focused team environment by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities

Serves as Manager on Duty when managers are not present

Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation

Creates a learning environment for associates

Addresses guest concerns, coming to resolution when possible, and involving management where appropriate

Shares information and communicates clearly to all levels of the team

Holds self and employees accountable for achievement of financial results and statistical standards

Manages conflict and coaches by applying company's recommended processes, standards and guidelines

Empowers and involves associates in decision-making processes

Fosters team commitment through support, relationship building, and recognizing individual contributions

Leads by managing through change and adversity

Acknowledges, interacts and builds relationships with guests; creates guest loyalty

Consistently receives positive, unsolicited guest feedback

Communicates effectively with store management and guests

Treats others fairly, with respect, and values differences; does not pass judgment on potential guests

Supports an environment of learning and trust by acting as a positive role model

Process

Ensures attainment of sales and inventory shortage goals

Implements merchandise presentation, restocking and recovery to maximize productivity

Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards

Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals

Controls workflow through successful planning and delegation

Executes task directives within designated timeframes

Completes opening / closing procedures and tasks as directed by management with a guest focus

Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets

Maintains a safe work environment and reports any potential hazards

Participates and assists in the preparation for the store's inventory

Participates in store walk-throughs with team, communicating successes and opportunities in key store areas

Communicates effectively with executive team

Recommends ideas to improve standards and processes

Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business

Receives feedback and fosters dialog around solutions

Presentation

Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team

Maintains a clean and presentable store environment

Assists in the construction of merchandising and window displays

Represents the brand by adhering to appropriate standards of dress and grooming

Qualifications

Must be 18 years of age

Previous retail experience preferred

Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition :

#73 in Fortune 100 Best Companies to Work For 2023

#4 in Fortune Best Workplaces in Retail 2022

#93 in Best Workplaces for Millennials 2023

#34 in Fortune Best Workplaces for Women 2022

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Guest Lead • Durham, NC, US

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