Job Description
Job Description
Benefits / Perks
- Competitive Hourly Wage
- Membership and Product Commission
- Discounted facials
- Friends & Family Discount on Services
- 35% Product Discount
- Medical, Dental, Vision Benefits for full-time employees
- Paid Time Off for full-time employees
Company Overview
At Heyday, were cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.
Weve been named Best Facial by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.
Oh, and the word Heyday... it means the period of your life when youre at your prime. We believe every day should be your Heyday we happen to start with skin.
Job Summary
You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.
Responsibilities
Provide high-level customer service and hospitality to clients : including in-person, over the phone, and onlineEducate clients on current promotions, memberships, packages, and future appointmentsDemonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returnsAssist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenanceMaintain a positive attitude and take initiativeProvide support to the Skin Therapists to ensure a successful check-in and check-out processWork as a cohesive team with all Heyday staff members to ensure efficiency and camaraderieAssist with the training and coaching of new hires for the Host teamMaintain the distinct Heyday aesthetic, appearance, atmosphere and cultureQualifications
Must have outstanding customer service and problem-solving skillsMust be confident when recommending memberships, packages, and productMust have the ability to prioritize and multi-task within a fast-paced environmentMust be willing to initiate tasks and perform duties without directionMust have excellent communication skills and be able to work with a wide range of personalitiesMust have a positive, can-do attitudeMust have a friendly and professional phone and email etiquetteMust have superior organizational skillsMust have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts