Senior Director, Customer Success

Senior Director, Customer Success

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone.

SmarterDx is seeking a Senior Director of Customer Success to build and lead a world-class customer account management organization. Reporting to the VP of Customer Success, you will be accountable for overseeing Regional Customer Success Leaders, and will work closely with them to deliver exceptional results for our diverse health system client base. You will define account strategies, drive expansion and renewals, mentor your team, and collaborate cross-functionally to ensure that SmarterDx consistently delivers extraordinary value and results to our clients.

This role is fully remote within the US.

What You'll Do

• Recruit, develop, and manage a growing team of Customer Success Managers and Senior Managers, Customer Success, each overseeing a portfolio of health system clients
• Establish performance metrics, set team objectives, and design development plans to ensure regional teams consistently meet and exceed goals
• Partner with the VP of Customer Success and your regional leadership team to develop regional strategies for customer success, including onboarding, adoption, expansion, and renewals
• Identify new opportunities to deepen client relationships, collaborating with Sales and Product teams to drive growth and secure long-term partnerships
• Serve as a trusted advisor to C-level stakeholders at major hospital systems, clarifying business outcomes and aligning SmarterDx's platform to client objectives
• Provide senior-level oversight and guidance for complex or high-profile accounts, working closely with your team to mitigate risks and drive success
• Collaborate with Implementation, Clinical Excellence, and Product / Engineering teams to ensure client needs are met swiftly and effectively, especially for escalations or complex technical requirements
• Advocate for customers internally, ensuring their feedback informs product roadmaps and service enhancements

What You Bring

Nice To Haves

Compensation

$215,000 - $240,000 salary + equity incentives

#LI-Remote

Benefits