Job Title : Network Telecom Specialist- Tier I (Onsite)
Location : Raleigh, NC
Duration : 12+ Months
Job Description
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network).
Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.
Will operate in a 24 / 7 operation and maintain current SLA’s.
Skills Required :
- Self-motivated, enthusiastic, and able to handle multiple support cases
- Customer-oriented, and capable of providing high levels of client satisfaction
- Collaborate and work well with others
- Strong skills in working with clients and communication
Skills :
Skill Required / Desired Amount of Experience Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Required 3 Years Knowledge regarding at least one of the following vendor products : - Juniper, VMWare, Microsoft, Cisco Required 3 Years Strong writing skills to maintain organized documentation Required 3 Years Knowledge of network cabling, network classification and network topology Required 3 Years Experience with VOIP technologies is a plus Highly desired 3 Years Experience in a NOC environment is preferred Highly desired 3 Years
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