Dispatcher

Dispatcher

The Dispatcher monitors radio and telephone emergency calls; relays necessary information to patrol units and emergency personnel. Maintains radio logs and other records; performs clerical duties necessary to update various records Supervisory responsibilities None Essential functions : Monitors radio frequencies, multiple administrative telephone lines, closed circuit televisions of the jail area and back parking lot, telephone / radio recording device and three alarm systems, TTD hearing impaired phone, multiple 911 and administrative telephone lines. Receives complaints over the telephone, radio and teletype, and prepares the proper reports. Relays complaints and requests for assistance to patrol units, fire / rescue, ambulances and other service vehicles. Logs all radio traffic into the radio log. Informs supervisor of all emergencies and serious complaints. Monitors weather computer for severe weather and relays information to local, state and federal agencies during severe weather conditions. Relays any necessary information (vehicle registrations, driver's license information, wanted information). Maintains contact with patrol units at all times to know the unit's location, ensures the units stopped on a complaint are not out of contact too long and sends back-up unit if necessary. Remains calm and alert at all times, never leaves radio and telephone unattended. Logs all radio traffic of each officer and any other agency utilizing the facilities into the radio log. Maintains a log of warrants issued by a judge, magistrate or court clerk. All keys are checked out and a log maintained - department vehicles, community center, city hall, gun range, generator, etc. Monitors teletype for important state, regional and national broadcasts. Sends administrative messages to other law enforcement agencies, regional and nationwide. Enters stolen vehicle information into the Alabama Criminal Justice Information System and Nation Crime Information Center. Obtains criminal histories, driver histories and vehicle registrations when needed. Updates city computer with warrants, stolen items and complaint information. Knowledge, Skills and Abilities : Verbal skills to communicate factual information to co-workers, supervisors and the general public. Writing skills to clearly complete routine forms and reports. Reading skills to read and understand department rules, regulations, policies, procedures and instructions to read computer printouts. Skills in basic math to compute bond amounts. Listening skills to comprehend information given by complainant and radio to accurately relay messages. Knowledge of radio codes. Skills to operate radio equipment and computer. Knowledge of the city, its buildings and road system. Knowledge of city and department rules, regulations, policies and procedures. Ability to remain calm and act quickly during emergency situations. Ability to work independently without close supervision. Qualifications : Possess a valid Driver's License. Education and experience : Possess a High School diploma or its equivalent due to required knowledge, skills and abilities. Have 2-3 years of emergency medical, fire or police dispatch experience. Physical demands : Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person, over the telephone and over the radio. Work environment : Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screen for uninterrupted periods of time; may be subject to periods of high call volume, and stressful situations.