Remote Technical Support and Service Coordinator

We are a leading provider of low-voltage security solutions, specializing in the installation, maintenance, and support of advanced security systems for commercial and industrial clients. Our mission is to deliver superior protection and service through innovative technology and exceptional customer support. We are currently seeking a skilled and dedicated Remote Technical Support & Service Coordinator to join our growing team.

The Remote Technical Support & Service Coordinator will be responsible for remotely troubleshooting and diagnosing issues related to low-voltage security systems, coordinating field technicians, managing service requests, and ensuring seamless communication with stakeholders. This role requires a candidate to be comfortable working in a fast-paced environment, providing support behind a computer, and delivering top-tier customer service.

Key Responsibilities :

• Troubleshoot & Diagnose :  Remotely troubleshoot and diagnose issues related to low-voltage security systems, including alarm systems, CCTV, access control, and other related technologies.
• Service Coordination :  Dispatch field technicians as needed to address more complex on-site issues, ensuring quick and effective resolution.
• Service Requests :  Manage and respond to incoming service requests via phone, email, or ticketing system, logging and prioritizing each case.
• Stakeholder Communication :  Regularly communicate with clients, field technicians, and internal teams to ensure service issues are addressed promptly and efficiently.
• Debrief & Reporting :  Provide detailed debriefs to stakeholders after service requests have been resolved, including next steps or preventive measures.
• Call Management :  Handle all incoming service-related calls, ensuring high-quality customer service and effective issue resolution.
• Data Entry :  Maintain accurate and up-to-date records of all service-related activities in the company's database.

Required Skills & Qualifications :

Preferred Qualifications :

Benefits :

If you are a detail-oriented, tech-savvy individual with a passion for solving problems and delivering exceptional service, we encourage you to apply!

Job Type : Full-time