Field Service Technician

Job Description

Job Description

We are a rapidly growing national security and surveillance provider looking to hire a highly motivated individual to fill an immediate opening in our Service Department. Daily responsibilities include servicing company equipment on client sites, component replacement, and installation with frequent physical labor and ladder work. Our ideal candidate is comfortable multitasking in a fast-paced environment, works well with others, can work well without supervision, possesses strong customer service skills, has experience with low-voltage cabling, possesses basic networking skills, and has a strong understanding of computers.

Essential Job Functions :

• On-site response to client sites to address assigned service tickets.
• Read and understand site and network maps to ensure proper completion of service.
• Locally troubleshoot client sites pertaining to network connectivity issues, malfunctioning equipment, or physical equipment damage.
• Identify and correct problems with cameras, computers, wiring, and other miscellaneous equipment.
• Install and service a variety of equipment including but not limited to CCTV cameras (IP & analog), digital video recorders, switches, and radios.
• Running, fishing, and pulling cables while adhering to local codes, regulations, and standards.
• Coordinate with in-house service teams to coordinate in-site repair, cleaning, and equipment installation or replacement.
• Verify system functionality by testing equipment, connections, and signals using a laptop.
• Maintain detailed records by documenting work completed and updating tickets in real time
• Maintain and routinely update assigned equipment inventory.
• Comfortable using hand tools and climbing / multitasking on a ladder during site evaluation and repair.
• Perform physically demanding tasks, such as digging trenches to lay conduits and moving and lifting heavy objects and up to 90 pounds of material with or without assistance.
• Coordinate regularly scheduled maintenance of assigned vehicle.

Job Skills and Requirements :

For this position, Watchtower Security will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record