Intake Manager

Job Description

Job Description

Description : Position Function :

Directs, administers, and coordinates the activities of the Agency in support of the policies, goals and objectives established by the Agency Board of Directors, CEO and President. Performs the following duties directly or through subordinates : Supervises Intake Supervisors on a day-to-day basis. Ensures that youth referred to the Agency are placed in accordance with OCOK regulations, contract requirements and Agency policy / procedures. Promotes the well-being of children, participates in staff meetings / trainings, and coordinates with staff from other agencies involved in providing services to children. Prepares reports related to placement data and placement outcome performance and utilizes data for setting goals for the department.

Working Conditions :

Position includes exposure to parents, guardians, and conservators as well as to youth with behavioral problems, including possible physical aggression. Will be required to travel in order to attend meetings, training, or conduct business off site. Must have a valid driver's license and meet agency’s underwriting standards if driving on agency business. Will be required to occasionally transport clients. A personal vehicle is required for travel.

Exposure to Confidential Information :

The Intake Manager will have access to confidential records including youth’s files, foster care / adoption records, and foster / adopt parent information. Must maintain confidentiality and follow policies related to personnel records and client records.

Key Expectations / Responsibilities :

Planning

• Participates in program development.
• Implements Trauma-Informed Care practices.
• Ensures children’s placement needs are met with careful consideration of child safety, placing siblings together, placing children close to home, placing children in the least restrictive placement that can meet their needs and ensuring the best placement match based on the child’s needs and the home / facility’s skills.
• Participates in developing training curriculum.
• Participates in supervision meetings as directed / required by the Director.
• Participates and / or facilitates meetings with collaborating partners and agencies.
• Participates in other administrative and planning meetings as needed to facilitate referral and placement.
• Develops and maintains a staff coverage plan that ensures 24 / 7, 365 coverage of intake responsibilities.
• Responsible for on-call activities after hours and weekends.

Implementation

Supervision

Training

Requirements :

Education : A Bachelor’s degree from an accredited college or university is

required; a Masters degree in social work or related field is preferred.

Experience : A minimum of four years of experience working with children, youth and families in foster care or related experience with some knowledge of the regulations that guide residential services. 2 years of supervisory experience required; 5 years preferred.

Functional : The Intake Manager will ensure that Intake services operate within established goals. Must have excellent verbal and written communication skills and the ability to work collaboratively with youth, families, collaborating agencies, community professionals, and OCOK / ACH Child and Family Services staff. Must demonstrate knowledge and application of all related standards that govern foster care and residential services. Must demonstrate good organization skills as well as the ability to develop systems that support compliance. Must have excellent training skills and strong leadership / mentoring / coaching abilities. Must demonstrate an ability to utilize data / reports for strategic planning and day to day management. Must demonstrate an ability to continue learning through supervision, continuing education and experience, and work cooperatively using a team approach. Must demonstrate an ability to practice Trauma-Informed principals.