Field Service Engineer- Cerritos, CA

Job Description

Job Description

EquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.

Key Responsibilities

• Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
• Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Support the installation, qualification (IQ / OQ / PQ), and validation of new LC-MS and GC-MS systems.
• Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service activities.
• Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
• Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
• Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.

Required Skills & Qualifications

Experience & Education

Compensation & Benefits

Location

Cerritos, CA

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