IT Operations Specialist

Job Overview :

Search Solution Group is seeking an IT Operations Specialist on behalf of our client, a leading company specializing in fashion accessories and jewelry , including jewelry, eyewear, textiles, and hair accessories. The company focuses on delivering innovative merchandising solutions, such as custom displays and digital content, to connect brands with customers both in-store and online.

The IT Operations Specialist plays a crucial role in maintaining and enhancing the organization's IT infrastructure by providing first-level technical support, managing IT resources, and ensuring seamless communication between North American operations and the global IT team.

Key Responsibilities :

• Provide first-level technical support to employees, ensuring timely issue resolution and follow-up.
• Support installation, configuration, troubleshooting, testing, maintenance, and resolution for all North American IT resources (e.g., Microsoft operating systems, iOS, Citrix, secure drives, SharePoint, MDM systems).
• Assist with the execution of local, regional (North America), and global IT projects and initiatives.
• Maintain accurate tracking and inventory of IT equipment, including issue tracking and device management compliance.
• Facilitate onboarding activities for new users and ensure seamless integration into IT systems.
• Collaborate effectively with the IT Operations team and coordinate with the German headquarters, considering time zone differences.
• Continuously seek opportunities to improve IT processes and drive the implementation of effective solutions.

Requirements Include :

Education :

Experience :

Skills :

Certifications :

Knowledge :

Key Competencies : Focus & Impact :

Teamwork & Collaboration :

Growth & Improvement :

Responsibility & Sustainability :

How to Apply :

To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to info@ssgresume.com .

Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role.

We appreciate your interest in joining our team and look forward to reviewing your application.

Company Overview : Industry : Retail

Location : Memphis, TN

Equal Opportunity Employer Statement :

Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.

Disclaimer :

Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.