Contact Center Representative
Abri Credit UnionJoliet, IL, US30+ days ago
Job type
- Full-time
Job descriptionHigh School Graduate, associate's degree preferred Two-year customer service experience – credit union preferred Excellent knowledge of savings, lending and online programs offered by most financial institutions Excellent written and verbal communication skills Strong organizational skills with ability to prioritize workload Able to work without close supervision independently as well as within a team environment Intermediate knowledge of Microsoft Windows, Word, Excel, and Outlook Ability to successfully cross-sell credit union products and services Thorough knowledge of account ownership and classifications, loans products, share drafts, share certificates, individual retirement accounts, Visa, Audio Response Teller, ATM's, payroll deductions, Home Banking, and ACH / direct deposit programs Our 401k Match is as high as 7.98% We offer Blue Cross health insurance with up to 90% employee / 70% dependent premiums paid accrue 12 days of vacation per year 5 days of personal leave per year 13 paid holidays per year Our dress code is relaxed, business casual and company logo wear We have a team of trainers to get you ready to be fabulous on the job!
Job Description
Job Description
Contact Center Representative
As our Contact Center Representative, you will :
- Research and resolve account related inquiries that are submitted by phone, email or online services.
- Monitor and maintain all aspects of online services, including e-statements and online banking. Processes daily and monthly reports.
- Work effectively with all other departments to resolve members inquires in a timely manner.
- Pull in all online form submissions for various products and services and forward on to the proper department to review.
- Process all member requests for credit union products and services received through online banking.
- Take initiative to help others in all departments by supporting a group effort to provide the best member service possible.
- Actively cross-sell credit union products and services and enthusiastically participates in all marketing promotions
- Participate in appropriate training and receives necessary education to remain knowledgeable in all service areas
Requirements :
Benefits :
Hours :
Mon-Fri 8 : 00am-6 : 00pm
Saturday (rotating) 9 : 00am-1 : 00pm
EOE
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Contact Center Representative • Joliet, IL, US
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