Job Description
General Manager Position
Summary : The General Manager is responsible for managing the daily operations of the restaurant, including the hiring, training, and performance of employees. In addition, they oversee the inventory, ordering of food and supplies, perform administrative duties and ensure that guests are satisfied with their dining experience.
Responsibilities : Has primary responsibilities for all of the following :
General
- Over see and manage all areas of the restaurant
- Operate the restaurant in accordance to the Operations Manual. Maintain the store in compliance to the SMD QSCA.
Financial
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, and labor costsResponsible for ensuring that all financial and personnel / payroll related administrative duties are completed accurately, on time and in accordance with company policies and proceduresFood Safety and Planning
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.Responsible for ensuring consistent high quality of food preparation and serviceMaintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards as stated in the employee handbook.Estimate food and beverage costs. Work with the corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize wastePlace orders with distributors, and schedule the delivery of food and suppliesOperations
Ensure that proper security procedures are in place to protect employees, guests, and company assetsEnsure a safe working environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event a guest or employee is injured.Manage shifts which includes : daily decision making, scheduling, planning while upholding service standards, product quality and cleanlinessInvestigate and resolve complaints concerning food quality and servicePerform the duties of running the 5 week Managers training for new FranchiseesPersonnel
Provide direction to employees regarding operational and procedural issuesConduct interviews. Direct hiring, supervision, training, and when necessary, termination of employeesConduct orientation, explain the Smiling Moose Culture and Philosophy, and oversee the training of new employeesDevelop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviewsMaintain an accurate and up-to-date plan of staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shiftsMust have Menu Management and R & D backgroundCommunity Involvement
Provide a strong presence in local and high level of community involvement by restaurant and personnelAbility to market our catering program and / or hire and manage a qualified individual to do so.Qualifications
A college degree is preferred. A combination of practical experience and education will be considered as an alternativeKnowledge of computers sufficient to fulfill management functionsProficient in following restaurant functions : food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reportsPersonal Requirements
Self-discipline, initiative, and leadership abilityPleasant, polite manner and a neat and clean appearanceAbility to motivate employees to work as a team to ensure that food and service meet appropriateMust be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problemsMust possess good communication skills for dealing with diverse staffAbility to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activitiesAbility to determine applicability of experience and qualifications of job applicantsAccountabilities
Communicates with the Director of Operations all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of actionCompletes job responsibilities and performance objectives in a timely and effective manner and in accordance with the Smiling Moose policies and proceduresMaintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and Deli to promote its Culture and PhilosophyPerforms other duties and responsibilities as required and requestedPIb60c00c2ad08-30511-35035894