Sr. Director, Product Operations

Senior Director, Product Ops

Reports to : VP, Product Operations Location : Pittsburg or Austin or Santa Clara

Position Summary

We are looking for a Senior Director, Product Ops , to join our team as Omnicell transforms medication management across all settings of care. To achieve this goal, we are looking for a strong operations leader who can connect strategy to data-driven execution.

The ideal candidate brings a blend of strategic leadership and disciplined program execution ensuring high standards in delivery; someone who can drive business outcomes for a modern product organization focused on insights, scalability, and efficiency.

Key Responsibilities

Lead Program Management Excellence and Cross-Functional Collaboration

Serve as the executive liaison across Product, Engineering, Sales, Customer Success, Finance and Manufacturing / Ops to align on project outcomes and metrics.

Oversee strategic product and cross-functional projects, ensuring clear scope, measurable outcomes, and execution discipline through standardization of stage gates, readiness reviews, and performance tracking.

Implement program governance frameworks to anticipate risks, remove roadblocks, and communicate program status to senior leadership clearly and consistently

Build Scalable Data Tooling for Insights & Decision Support

Oversee integration and optimization of product lifecycle and analytics tools (roadmaps, telemetry, CRM, ServiceNow and BI platforms).

Build and maintain dashboards and reporting frameworks to provide visibility into product performance, roadmap health, and customer outcomes.

Use data to optimize planning, execution velocity, and value delivery, from concept through launch, sustainment, and retirement. Embed metrics and analytics into governance processes to enable fact-based decision-making and faster iteration.

Team Leadership

Build and lead a high-performing team, ensuring clarity of mission, role accountability, and professional growth.

Establish a center of excellence for operational best practices, data analytics, and program execution.

Coach and develop talent to strengthen strategic thinking, data literacy, and operational rigor across the organization.

Shape a culture of collaboration, transparency, and continuous improvement, empowering teams to act with ownership and impact.

Strategic Impact and Organizational Effectiveness

Continuously assess and optimize execution effectiveness across programs and initiatives.

Use data and analytics to identify bottlenecks, improvement opportunities, and efficiency gains across the product organization.

Communicate outcomes and impact clearly to executive stakeholders-linking operational performance to business growth.

Qualifications

Experience :

15+ years of experience in Product Operations, Program Management, or Strategy within a technology-driven organization (SaaS, enterprise software, or similar).

Proven track record leading data-informed product or business operations at scale - translating analytics into actionable strategy.

Demonstrated success overseeing complex, cross-functional programs and driving measurable business outcomes across product, engineering, and commercial teams.

Experience designing and managing product operating models that connect strategy, execution, and performance measurement.

Strong understanding of product lifecycle management, go-to-market readiness, and business performance metrics (ARR, retention, adoption, margin, etc.).

Strong fluency in data analytics, KPI frameworks, and performance dashboards for product and program management.

Ability to evaluate and optimize processes, tools, and governance structures that enable efficiency and insight. Hands-on experience with analytics and business intelligence ecosystems (e.g., Salesforce, Tableau, Looker, Power BI, Gainsight, Jira, Aha!, or similar tools).

Leadership & Influence :

Executive presence with the ability to influence senior stakeholders and drive alignment across Product, Engineering, Finance, and GTM leadership.

Strategic thinker with a data-driven mindset and deep understanding of how to translate insights into operational excellence.

Exceptional ability to simplify complex data into clear narratives and recommendations for executives and cross-functional teams.

Demonstrated ability to foster collaboration, accountability, and continuous improvement across diverse teams and initiatives.

Skilled in leading organizational change, embedding data literacy, and building cultures of evidence-based decision-making.

Education :

Bachelor's degree in Business, Engineering, Data Analytics, or related field preferred; MBA or equivalent preferred.

Additional certifications in Program Management, Agile, or Product Management a plus.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.