Family Services Specialist II (Bilingual English / Spanish)

Job Description

Job Description

Salary : $48,730.50-$51,698.21

Job Title : Family Services Specialist II (Bilingual English / Spanish)

Department : Compliance and Program Supports

Reports To : Family Services Manager

FLSA Status : This is a Fulltime Position (37.5 hours / week) Non-Exempt, Union Position

Level : 5

Salary : $48,730.50 - $51,698.21

ABOUT CHILDRENS COUNCIL

For 50 years, Childrens Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the citys second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team.

POSITION SUMMARY

Under the supervision of the Family Services Supervisor, the Family Services Specialist II (FSS II) supports low-income families in and around San Francisco by evaluating and maintaining their eligibility to receive financial assistance to pay for childcare in any or all Subsidy programs at Childrens Council. The FSS II is a trusted resource for families navigating intricate program requirements and seeking information or referrals to other supportive services and community resources. With the ability to prioritize and multitask competently, the FSSII coordinates multiple family and program-driven deliverables to provide the best possible support to families within a complex regulatory environment.

Key Qualities

• You see yourself being able to initiate eligibility meetings with families in accordance with Department policies and procedures, Federal, State, and Local law and regulations, or other funder / auditor requirements.
• You are punctual and able to keep a timely / ongoing communication with parents and child-care providers via telephone, mail, email or in-person meetings to assist them in understanding the Subsidy program or other family support needs.
• You can adapt to continually evolving internal policies and best practices to ensure optimal service delivery and compliance.

RESPONSIBILITIES

Maintain an organized workspace in accordance with Department policies and best practices to ensure client confidentiality and easy access of files to other Department staff if needed.

Collaborate with other program staff at Childrens Council by planning and participating in client services such as playgroups, workshops, or special projects and events.

REQUIRED QUALIFICATIONS

PHYSICAL REQUIREMENTS

BACKGROUND CHECK

All offers of employment are contingent upon successfully completing this process.

COVID Policy

All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Hybrid Work

We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely.

Benefits, and Employee Perks

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes :

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Equal Opportunity & Equity Statement :

Childrens Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.