IT Support Tech II

We offer a hybrid work environment. Most US-based positions can alsobeperformed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission :

To actively connect people to their next great opportunity.

Who We Are :

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Job Summary

We're looking for a friendly, resourceful IT Help Desk Specialist with 2-3 years of hands-on experience supporting both MacOS and Windows environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced business environment.

Key Responsibilities

• Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee.
• Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components.
• Provide Audio / Visual support for internal briefings (Google Meet, Zoom, etc)
• Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices.
• Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
• Create and maintain IT "How To Documentation"
• Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication.
• Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
• Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.

What We're Looking For

The US base pay range for this full-time position is $34.75 / hr-$42.00 / hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

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