IT Support Specialist - Full Time - West Valley

IT SUPPORT SPECIALIST

This is NOT a contract position.

Salary : DOE

Some of the BENEFITS you will receive : FREE GOLF greens fees, Free Range Bals, Free Bowling during Open Bowl, Health Insurance options, 401(k) plan with Match, Company paid life insurance, short- and long-term disability, etc....

Job Summary

Provide a point of contact for end-user support issues throughout the organization. Coordinate support and issue resolution tasks with associated software vendors and contracted support representatives. Complete maintenance on a regular basis to keep applications and systems running effectively. Complete training sessions with end users to increase the computer and application skills of RCSC employees.

Duties and Responsibilities

• Active Directory user administration for moves, additions and changes.
• Installs, Configures, Troubleshoots and Supports software applications (including but not limited to : MS Office 365, TotaleGolf, Adobe, etc.)
• Installs, Configures and Troubleshoots laptops, desktops, printers, POS printers, monitors and other computer hardware.
• Resolves end-user issues and responds to inquiries in person (at one of RCSC facilities), via email or by telephone.
• Installs, Configures and Troubleshoots remote access to all RCSC desktops and laptops.
• Research and documents end user support issues and share documentation to IT team via Sharepoint.
• Develops hardware and software documentation for IT team and end-users.
• Installs network cabling as directed or required.
• After hours scheduling as required for installation and maintenance tasks.
• Participate in mandatory safety training and prioritize safety throughout the workday.
• On call duties as assigned.
• Perform other tasks as required.

Knowledge, Skills and Abilities

Qualifications

OR

Work Conditions