Senior Manager, Website Merchandising (Pottery Barn)

Senior Manager, Website Merchandising (Pottery Barn)

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About the Team

The Web Merchandising team is a key function in the Direct to Consumer (DTC) organization that collaborates cross‑functionally to help Williams Sonoma continue to create an immersive, ecommerce‑first experience for our consumers. The team drives site merchandising strategy and execution for all categories, collaborating with merchandising to drive site implementation of product and content strategy, consumer experience strategy and optimization as well as with the digital operations team.

About the Role

You will execute the channel product strategy and visual website merchandising strategy for specific product departments and functional areas of website; execute business strategies and website merchandise strategies to maximize sales and profit; and identify opportunities and recommend new concepts for the channel to enhance the brand.

Responsibilities

• Assist in the development of the annual strategy and financial plans of the channel.
• Review plans and eCommerce merchandising goals; develop website merchandise strategies to achieve sales and site KPIs.
• Communicate and set the site merchandising strategy focusing on product presentation, navigation, and conversion to drive sales and improve customer journey.
• Collaborate and lead enhancements across product pages, overall site design, layouts, imagery, and content.
• Partner closely with merchandising, inventory, creative, marketing and tech to develop and execute site features, landing pages and promotions within the website to drive product sales and engagement.
• Participate in weekly site testing to ensure correct presentation and product data integrity.
• Analyze sales and site KPIs for eCommerce to identify opportunities for the channel.
• Review weekly, monthly sales reports and communicate opportunities and findings to cross‑channel partners and brand leadership.
• Own product page setup strategy for designated categories and lead team on best‑in‑class execution.
• Keep abreast of market trends, consumer trends, competition, customer service issues, and eCommerce technology and dynamics to effectively drive the DTC business.

Criteria

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well‑being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available :

Benefits

Continued Learning

Equal Employment Opportunity

WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration). This role is not eligible for relocation assistance. Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully‑designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We’ve seen some big changes since our first brick‑and‑mortar store opened more than half a century ago. What hasn’t changed is our passion for high‑quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we’re a multi‑brand, multi‑channel, global enterprise supported by state‑of‑the‑art technology and some of the most talented teams in retailing – and we’re always looking for new energy and ideas.

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