Field Service Engineer IIOrion Talent • New York, NY, United States

Field Service Engineer II

Orion Talent • New York, NY, United States

30+ days ago

Job type

Full-time

Job description

Description

The Field Service Engineer II is responsible for troubleshooting and repairing automated instruments used in histology, cytology, and hematology. This position requires frequent travel to perform field service and some installation work. You will also conduct evaluations, testing, inspections, and training on company products.

Travel : Up to 75% domestic travel, primarily within the Southwest region and throughout the U.S. as needed

Benefits : Attractive bonus plan, company car, phone, laptop, and strong opportunities for growth-including international advancement.

Key Responsibilities

Technical Repair Activities :

Repair medical instruments to manufacturer specifications
Decontaminate and clean biohazards from instruments before repair
Perform electrical safety tests
Provide technical support to Field Service Technicians, BMETs, and internal support teams (Help Desk-style guidance in-person, via phone, email, etc.)
Conduct field service repairs to minimize customer downtime
Perform quality inspections and evaluate procedures for future revisions

Training Activities :

Train Field Service Technicians, Independent Repair Vendors (IRVs), BMETs, and other personnel on instrument installation, decontamination, repair, and testing

Participate in developing and updating service manuals

Conduct training sessions on- and off-site as assigned

Information Management & Reporting :

Document service reports in compliance with FDA requirements

Draft service bulletins for distribution to IRVs and other partners

Coordinate product feedback with Manufacturing and Product Development teams

Analyze service failures and prepare comprehensive reports

Participate in meetings, task forces, and other collaborative groups

Quality / Business Systems :

Ensure compliance with ISO 13485 certification standards

Recommend improvements to instrument quality and performance

Additional Responsibilities :

Maintain a safe, organized, and clean work environment

Recommend process improvements

Attend technical meetings and seminars as requested

Support special projects and other assigned tasks

Maintain professional internal and external communication

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