Service Manager

Join Fox Negaunee Chevrolet GMC and Fox Negaunee Chrysler Dodge Jeep RAM as a Full Time Service Manager and immerse yourself in an engaging and dynamic environment right in Negaunee, MI. This onsite role allows you to lead passionate teams, enhance customer satisfaction, and drive operational excellence within a thriving automotive service department, serving both dealership locations . You will play a pivotal role in shaping the service experience for our clients, developing innovative strategies to improve quality and efficiency.

Your leadership will empower technicians and foster a culture of teamwork and collaboration, making every workday rewarding. At Fox Negaunee , you will have the opportunity to be a vital part of our growth, contributing to the local community while working with cutting-edge technology. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Seize this chance to elevate your career in a supportive and forward-thinking atmosphere.

Apply today to become an integral part of our team!

WHAT DOES A SERVICE MANAGER DO? As a Full Time Service Manager at Fox Negaunee , your day-to-day responsibilities will include overseeing daily operations in the service department to ensure exceptional customer service across both the Chevrolet GMC and Chrysler Dodge Jeep RAM stores . You will be expected to manage and mentor a team of technicians, providing guidance and support to foster a productive work environment. You will coordinate service appointments, prioritize workflow, and ensure timely completion of repairs while maintaining high-quality standards. Engaging with customers to understand their needs and addressing concerns will be a key aspect of your role. Additionally, you will track and analyze service metrics and performance, implementing strategies for improvement.

Regular collaboration with sales and parts departments will be crucial for seamless operations. Expectations also include maintaining compliance with safety regulations and company policies while driving a culture of continuous improvement.

WHAT YOU NEED TO BE SUCCESSFUL To excel as a Full Time Service Manager at Fox Negaunee , several key skills are essential. Strong leadership abilities will help you effectively manage and motivate your team, fostering a collaborative atmosphere that encourages growth and performance. Excellent communication skills are vital for interacting with customers and addressing their inquiries while ensuring that technicians are well-informed about service expectations. A customer-focused mindset is necessary to enhance satisfaction and build long-lasting relationships.

You should possess solid problem-solving skills to navigate any challenges that may arise during service operations. Attention to detail is crucial for maintaining high-quality standards and ensuring compliance with safety regulations. Additionally, strong organizational skills will enable you to prioritize tasks effectively, optimizing workflow within the service department. Finally, a passion for the automotive industry and a willingness to stay updated on industry trends will enhance your effectiveness in this dynamic role.

GET STARTED WITH OUR TEAM! So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!