Implementation Consultant (Utility Billing SME)

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .

Job Summary :

The Implementation Consultant, Utility Billing will look to drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. This position requires advanced product knowledge in Municipal Utility Billing solutions, extensive subject matter expertise, and the ability to provide creative and effective solutions.

Responsibilities :

Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer's implementation.

Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.

Validate data conversions are accurate and meet project scope requirements.

Provide instruction and guidance to clients for proper data review and validation.

Create training agendas, client specific process documentation, and other required project documents.

Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform.

Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.

Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.

Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a "must-have solution."

Requirements and Preferred Experience

3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field preferred.

Professional experience working in implementation consulting or transferrable work with external clients and / or residents required.

Knowledge and experience of ERP software in a local government setting preferred .

Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.

Strong Excel skills, including using Functions / Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports.

Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.

Ability to adapt to a rapidly changing product and respond strategically to customer needs.

Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills.

Occasional travel required (up to 20%).

Key Competencies :

Advanced problem-solving skills with the ability to evaluate variable factors and adapt new techniques to obtain results.

Collaborative approach with team members and a willingness to continuously develop new solutions and processes to ensure our customers' success.

Strong attention to detail in ensuring that system configuration and data conversions are accurate and are completed in a timely manner.

Proactive and results-oriented, ensuring successful delivery of customer projects and organizational goals.

Commitment to exceptional customer service and continuous improvement.

$90k - $120k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including :

Comprehensive healthcare options for individuals and families

Flexible vacation policy and paid company holidays

401(k) with company match (USA only)

Paid parental leave, wellness stipends, and HSA contributions

Professional development and growth opportunities

A collaborative office environment with weekly catered lunches

Compensation Range : $90K - $120K

Apply for this Job