Payment Operations Specialist

Mayo Employees Federal Credit Union (MEFCU) is looking for someone who enjoys highly detailed work, working as part of a collaborative team, and providing a high-level of service to our members to join our team as a Payment Operations Specialist!

Department : Payments

Days of Work : Monday - Friday either 8 AM - 5 PM or 7 AM to 4 PM on a rotating basis; occasional Saturday morning hours (approx. every 5-6 weeks)

Starting salary range : $22 - $24.50 per hour based on experience

Location : Rochester, MN

FLSA Status : Nonexempt

Schedule : Full time

Hours / Pay Period : 80

Remote Worker : No - This position requires the candidate to report in-person to an office daily in Rochester, MN.

The Payment Operations Specialist position is responsible for the daily processing of ACH, Share Drafts, Mobile Deposits, Bill Pay, external transfers, and P2P transactions. Typical job functions of this position include but are not limited to : providing excellent service to members on all offered payment platforms; performing set up, processing, and review functions for all payment files and activity; and assisting with recordkeeping, payment procedures, and other special projects as requested.

Duties and Responsibilities

Provides excellent service to members on all offered payment platforms.

• Provides member support for all payment-related inquiries.
• Research and provides solutions related to the member accounts in a timely manner, including inquiries, problems, and issues relating to payment postings and returns.
• Sends notifications to members related to payment issues.

Performs set up, processing, and review functions for all payment files and activity.

Assists with recordkeeping, payment procedures, and other special projects as requested.

Requirements

Education and Experience Requirements

A high school diploma and at least 3 years of financial institution experience OR an Associate degree and at least one year of financial institution experience.

An equivalent combination of education and experience may also be considered.

Desirable Qualifications

All employees must be bondable by MEFCU's insurance policy. Continued employment is subject to maintaining favorable bondable status per insurance standards.

Why Mayo Employees Federal Credit Union?

Our mission of caring for our members drives what we do every single day. Join our team and build your career in an environment where your work is valued, and you can make a difference in the lives of our members.

The Mayo Employees Federal Credit Union offers fantastic benefits, including :