Field Service Technology Delivery Lead Manager

Field Service Capability Technology Delivery Lead

Accenture Songa new breed of agency that's all about the Experience. For us, customer experience is foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful.

We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

We are looking for a highly effective field service capability technology delivery lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused service experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines.

The work :

• Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale service solutions crossing customer channels and service center backoffice service solutions.
• Develops strong working relationships with the senior management team and identifies follow-on project opportunities.
• Plans and estimates delivery work with an agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day to day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.
• Manages experience-led teams in developing strategic vision and creative UI / UX design.
• Manages and contributes to development of the platform migration and global roll out strategy and execution.
• Interacts with client stakeholders for business justification, funding, scope and timeline.
• Contributes to the ongoing development of solution / program offering approaches, methodologies, techniques, business development tools, and growing our resources.

Travel : As required for client support.

Location : Primary residency within 90 minutes of an approved Accenture office.

Basic qualifications :

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.