Sales Key Account Manager - Michigan & Ontario, Canada

Radici Plastics North America is a part of the High-Performance Polymers Business Unit of Radici Group, one of the world’s leading producers of a wide range of chemical intermediates, polyamide polymers, engineering plastics, synthetic fibers, with approximately 3,000 employees, and a network of production and sales sites located throughout Europe, North America, South America and Asia.

The Sales Account Manager Michigan & Ontario, Canada will develop and manage the sales territory through constant communication of any and all opportunities that Radici may be able to support at a profitable level.

Goal of 20% volume growth (dependent on the size of the territory) annually, with focus on closing new customers. Focus on metal to plastic applications, OEM Development, Extrusion / Unfilled, Long glass and Radiflam opportunities.

Work towards meeting all Radici Company goals and objectives.

The candidate will report directly to the National Sales Manager.

Responsibilities

Daily Duties

• daily contact with customers in the assigned territory;
• interface with Customer Service on any inquiries, orders, and / or returns;
• personal visits with customers;
• complete and upload Visit Reports on a regular basis in Siebel (CRM);
• coordinate new business development;
• review of all viable opportunities and issuances of supporting documentation in Siebel (CRM) i.e., market intelligence or business projects;
• siebel (CRM) maintenance of territory programs projects consistently kept current (SOP, Volumes, Customer Feedback) and closed out when appropriate;
• follow up on status of samples that are trialed by customers;
• provide assistance during technical service calls and visits;
• act as the main contact person for any customer complaints or issues;
• coordination / presentation of price quotes and / or price changes to customers;
• issuance of Change of Business documentation for any new business closes or changes to existing business.

Periodic Duties

• complete forecasting documentation (4 month rolling 15th of every month);
• entry in Tagetik is required;
• submit all reports due as scheduled (Itineraries, Forecasts, Top Programs, Active Siebel Projects, and Market Intelligence);
• control and documentation of Direct Sales expense reports;
• attend weekly and monthly conference calls with management and other sales team members;
• follow through on Effectiveness Review for Corrective Actions responses sent to customers, allowing CAR close outs in a timely manner;
• entry of specific customer requests in Siebel (RoC, PSW, PPAP, Testing, etc);
• perform any additional tasks as assigned by Direct Manager or Business Manager.

Competencies

• strong problem solving skills;
• ability to prioritize daily workload; well-organized;
• requires above average verbal and written communication skills in order to interface with internal and external customers;
• dependable and reliable;
• detail-oriented and thorough; demonstrated accuracy;
• able to work independently with excellent follow-through;
• ability to work well in pressure situations demonstrate professionalism;
• requires basic familiarity with RADICI nomenclatures, material specifications, application requirements, as well as basic knowledge of competitor offsets;
• ability to use Microsoft Word and Excel;
• familiarity and consistent use of Tagetik / Siebel / Outlook;
• ability to achieve job summary objectives consistently.

Job Requirements

• degree in sales / marketing, plastics engineering or chemical engineering preferred;
• preferred experience with engineered resin sales; preferable selling experience in plastics molder, compounder and / or extrusion industries;
• english fluency (written and spoken).

Work Environment

• traditional in / home office with 50% overnight travel as needed.
17 days ago