Job Description
Job Description
Benefits :Job Summary :
The Customers Experience Specialist is responsible for building relationships with clients, and supporting other departments as needed as well as help enhance the customer WOW experience.
Duties / Responsibilities :
- Customer Onboarding
- Welcoming new customers and confirming install date.
- Confirming Scope of the work
- Customer Satisfaction
- Post Estimate Calls - Call every customer 24 hours after estimates are completed
- Gauge Satisfaction with the product 1-10
- Gauge Satisfaction with the rep 1-10
- Ask for Referrals / Reviews when appropriate
- Document all calls in CRM
- Confirm approaching estimates to confirm & answer any preliminary questions.
- Additional Responsibilities :
- Answer Inbound Calls (less than 3 rings)
- Own inbound appointment setting script
- Own inbound service call script.
- Working Grassroots events
- Attend appropriate L10s and manage a personal scorecard.
- Assist other Customer Experience reps with their workload when appropriate
Required Skills / Abilities :
Display Company Core Values
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Proficient with Microsoft Office Suite.
Benefits / Perks :
- Professional environment
- Training and coaching provided
- Lots of interaction with prospective customers, existing customers, staff, vendors, etc.
- Perfect for those who are organized and like structure
- Enjoys talking on the phone and coordinating appointments
- Advancement opportunities
Education and Experience :
High school diploma or equivalent.
At least one years related experience preferred.
Physical Requirements :
Prolonged periods of sitting at a desk and working on a computer.
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