Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this role, you will play a pivotal part in ensuring seamless communication between customers, sales staff, and internal teams. This position requires a proactive approach to managing orders, resolving inquiries, and delivering exceptional service.

Responsibilities :

• Respond promptly to customer inquiries and sales staff requests regarding orders, updates, and issue resolution.
• Monitor the progress of orders from entry through shipment, ensuring timely updates and proactive communication.
• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to organize and maintain accurate order records.
• Collaborate effectively with production, shipping, and sales departments to address delays or discrepancies.
• Ensure all customer interactions are handled professionally, efficiently, and with attention to detail.
• Update and maintain customer and order data within company systems to ensure accuracy.
• Participate in initiatives to improve customer service processes and enhance overall efficiency.
• Minimum of 1 year of experience in customer service or a call center environment.
• Proficiency in managing order entry and providing support through inbound and outbound calls.
• Strong communication skills with the ability to handle inquiries professionally and effectively.
• Experience with tools such as Outlook, Excel, and other order management systems.
• Ability to work collaboratively with cross-functional teams to resolve issues.
• Detail-oriented with excellent organizational skills to ensure accurate record-keeping.
• Familiarity with Smartsheet or Acumatica is preferred but not required.