Director, Ancillary Services

Director, Ancillary Services

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Job Summary

The Director, Ancillary Services, will oversee and lead the delivery of multifamily ancillary services including execution of strategic programs and projects aimed at enhancing operational efficiency, resident satisfaction and overall business performance within our multifamily portfolio. Location : Norfolk, Virginia, or Dallas, Texas, Corporate Office (On Site)

Key Responsibilities

Leadership & Strategy

• Lead and manage the development, planning, and execution of ancillary services and programs to improve property operations, resident experience, and ancillary income.
• Work closely with senior leadership to define program goals and key performance indicators (KPIs) ensuring alignment with the company's strategic objectives.
• Provide thought leadership and develop long-term strategies for ancillary services and programs effectiveness.

Cross-Functional Collaboration

Staying Current on Resident Program Industry Trends

Project Management

Team Leadership & Development

Process Improvement

Qualifications

Bachelor's degree in business administration, Operations Management, Real Estate, or a related field. 8-12 years of experience in management of ancillary services, with at least 5 years in a leadership role within the multifamily real estate industry. Proven experience managing large-scale, multi-disciplinary projects with cross-functional teams. Expertise in budgeting, contract negotiation, resource allocation, and managing project lifecycles from inception to completion. Strong leadership, communication, and interpersonal skills with the ability to influence and drive results across teams. Exceptional organizational and time management abilities, with a keen eye for detail. Proficient in project management tools and advanced knowledge of Excel and reporting systems. Ability to navigate complex problems, identify solutions, and implement changes effectively. Strong understanding of the multifamily industry, including market trends, best operational practices, and emerging technologies. Experience with multifamily property management software (e.g., Yardi, MRI, RealPage), preferred. PMP (Project Management Professional) certification or equivalent, preferred.

What We Offer

Competitive Salaries & Bonuses Medical, Dental & Vision Plans 401(k) Plan with Employer Matching Contributions Paid Personal Time & Holidays Flexible Spending Accounts Free Long-Term Disability Free Life Insurance Short Term Disability Health Savings Account with Employer Contributions Wellness Perks FinFit Health Finance Program Employee Apartment Discount Employee Referral Program Employee Recognition & Awards Employee Assistance Program Volunteer & Community Service Opportunities Tuition Reimbursement

#LP-KP1 Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered. Harbor Group Management is proudly an Equal Opportunity Employer EOE / M / F / D / V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.