IT Service Management Architect
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you’ll do on a typical day :
- Architect robust solutions involving ServiceNow, monitoring tools, and Jira to meet the IT Service Management needs of clients.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Integrate ServiceNow with monitoring tools such as App Dynamics, Dynatrace, SolarWinds, and open-source tools to enable proactive monitoring and incident management.
- Integrate ServiceNow with Google Cloud services to facilitate seamless automation and orchestration of IT processes.
- Implement integrations between ServiceNow and Jira for effective collaboration and issue tracking.
- Provide recommendations for improvement of monitoring tools to log and alert on abnormal conditions of performance and availability.
- Have an excellent understanding of application, database, and hybrid cloud infrastructure architectures and the elements involved in providing application services that are highly available.
- Work collaboratively with the owners of ServiceNow, Jira, and other platforms to develop roadmaps for integration and improved service processes.
- Lead the architecture and implementation of integration of Google Cloud services with ServiceNow workflows.
- Evaluate, recommend, and implement best practices for IT Service Management processes.
- Provide technical leadership and guidance to development teams throughout the implementation lifecycle.
What you need to succeed at GXO :
At a minimum, you’ll need :
Bachelor’s degree in computer science, Information Technology, or related field or equivalent work experience
- 4 years of experience as an ITSM or similar role with a focus on architecting solutions on ServiceNow
- Extensive experience with commercial monitoring tools such as Solarwinds, App Dynamics, and Dynatrace.
- Proficiency in integrating ServiceNow with APM monitoring tools and other third-party systems.
- Experience with Google Cloud Platform (GCP) and its services, particularly in integration with ServiceNow.
- Familiarity with Atlassian Jira and its integration capabilities with ServiceNow.
- Strong understanding of IT Service Management processes and frameworks (ITIL).
It’d be great if you also have :
Experience with open-source monitoring tools such as Prometheus, Elastic, and Grafana is a plus.
- ITSM certifications such as ITIL or in technologies such as ServiceNow, Google Cloud, Monitoring, and Jira are preferred.
- Excellent communication skills and ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities.
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