ITS Operations Supervisor - Systems Supervisor

ITS Operations Supervisor

Job Class : Systems Supervisor

Agency : Minnesota IT Services

Location : St. Paul

Telework Eligible : Yes

Full / Part Time : Full-Time

Regular / Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Salary Range : $41.69 - $71.54 / hourly; $87,048 - $149,375 / annually

Bargaining Unit / Union : 216 - Middle Management Association / MMA

FLSA Status : Exempt - Executive

Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services who connect Minnesotans to services that will improve their lives. This position will be part of the Cannabis Expungement Board (CEB) team, which delivers a full suite of IT services to the Cannabis Expungement Board. As an IT Operations Supervisor, you will manage and lead local IT operations for the Cannabis Expungement Board (CEB), including technical and financial operations. You will lead the creation, implementation, and maintenance of an IT framework that incorporates technology tools and business applications to support the CEB and assist it to meet its goals, objectives, and statutory requirements. You will be the primary technical liaison between CEB and MNIT Enterprise for provisioning MNIT Enterprise Services locally at the CEB, and for managing all local operations services defined in the MNIT Service Level Agreement. Additionally, provide IT Operations leadership, expert advice, and guidance to MNIT and Agency leadership and IT staff; participate in the MNIT CEB IT leadership team to develop and implement CEB information system long range plans, strategies and set priorities.

This position requires an employee to be onsite at 1450 Energy Park Dr, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume :

This position requires a minimum of four (4) years of experience in Information Technology operations. Experience must include :

• Two (2) years of lead work or supervisory experience.
• Criminal justice IT operations supporting case management systems in a legal environment, and a familiarity with legal workflows, case intake and document control.
• Information technology project management.
• Theory, principals, and practices of software and system development lifecycle development Knowledge of budget planning, financial reporting, and procurement processes.
• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
• Customer service skills that include active listening, empathy, and problem-solving.

Preferred Qualifications

Knowledge of State of Minnesota procurement systems, rules, laws, and practices sufficient to ensure division procurement practices are consistent with rules and laws. Proficient awareness in creating and maintaining strategic technology legal industry trends in technology : case management, e-discovery, document automation, etc., to recommend enhancements or new capabilities with a focus on data management roadmaps and establishing priorities within intricate and continuously evolving system environments. Proficiency in Microsoft Azure and demonstrated capability in strategic cloud infrastructure planning. Be able to translate intricate technical matters into accessible language, including the ability to discern and articulate the business significance and consequences of diverse technical solutions to MNIT leadership and CEB business stakeholders, facilitating informed decision-making.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following :

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer / educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.