Deli Supervisor

Full- time Store Supervisor required for our EUROSPAR Summerhill based store. TNMS Retail Group is part of the BWG Group representing the EUROSPAR brand in Ireland.

The ideal candidate will support management and take the required responsibility in ensuring the fresh foods department is profitable, operates efficiently, effectively, and hygienically to ensure safe food commensurate with the highest standards of service and products.

SUPERVISORY

Oversee and ensure the smooth running of all fresh food operations in conjunction with management

Supervise the activities of the team on a daily and on-going basis so as to ensure necessary tasks are completed on time and to the required standard

Ensure high quality and consistent customer service is provided at all times

To provide the required mandatory training as designated by management

To ensure induction and operational training is carried out in line with store staff training programme and to continuously support in the development of the team

To actively ensure the fresh food department is operated in line with HACCP regulatory requirements

Have a good knowledge of the BWG Food Safety Manual contents and requirements

Communicate any issues to management

Where assigned, pro-actively liaise with external auditors / service companies (e.g. EHO)

CUSTOMER CARE

Promote great customer experiences and lead by example by serving, communicating and interacting in a friendly and efficient manner providing the highest standard of customer care

Assist customers with any queries regarding fresh food department products

To deal with customer complaints in a professional and pleasant way and refer to management where appropriate

OPERATIONAL & STORE PRESENTATION

To plan and organise the preparation and serving of high quality fresh food products in line with department requirements

Ensure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advised

Ensure all customer orders are prepared and delivered in a timely, cost-effective and efficient manner

To be knowledgeable of and to implement the fresh food offering and current promotions

Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme

Practice careful stock handling so as to minimise product waste

Adhere to and monitor the department portion control policy

Assist with stock-taking as directed by management

Assist in managing stock levels and placing orders from authorised suppliers as directed by management

FOOD SAFETY

Monitor and record critical food safety information and maintain necessary HACCP documentation

Where assigned, verify HACCP documentation in accordance with store policy

Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual

Comply with allergen information requirements including labelling and display of prepack and loose products in the department

Contribute towards the department achieving symbol group awards through the store standards programme

Cooperate and provide information as requested by external auditors visiting the premises

GENERAL

To work collaboratively with management and all store employees in achieving department & store objectives

To take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards

To undertake other additional duties as may be assigned by management

To participate in and complete all necessary training for the role as identified by management