(USA) Club Manager Sam's HV

Position Summary

Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards and assists with member service as needed by resolving member complaints, assisting members with purchases, answering questions, or providing information. Provides supervision and development opportunities for members of management and hourly associates in the facility by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Recruits qualified associates to meet staffing needs and achieve company growth potential. Upholds the companys open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates. Proactively seeks out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company and legal policies, procedures, and regulations for a facility by analyzing and interpreting reports, implementing and monitoring human resource compliance, asset protection, and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, and providing direction and guidance on executing company programs and strategic initiatives. Directs the management team in ensuring confidentiality of information, documentation, and assigned records. Increases quality of member experience by ensuring appropriate service levels and effective merchandise presentation, e.g., accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community, etc. Initiates, directs, and participates in community outreach programs and encourages and supports associates in serving as good members of the community, establishes and maintains relationships with key individuals or groups in the community, acting as the representative for the company. Presents the companys perspective to various external organizations following the companys media guidelines and champions company sponsored programs, events, and sustainability efforts to associates, members, and the local community to emphasize the facility as part of the community. Directs management team in all facility operations, ensures asset protection, inventory control, member service, member and associate safety, ensures that all areas of the facility are in compliance with company policies and procedures, and communicates with members of management and associates about facility operations, merchandising, and company direction. Drives the financial performance of the facility by ensuring that budgeted sales, membership, wages, and other expenses are achieved, leads the management team in controlling expenses and wages to ensure expenses are indexed to sales, creates and implements plans to improve the financial performance of the facility, and oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting. Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature storage, sanitation, date coding, product rotation labels, and recalls on stocked merchandise, and ensures the fresh areas forecast for production, on-hand supplies, and current in stock are in line with the companys expectations and the facility budgets. Manages finances, demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information, manages budgets and ensures budgets and financial performance are aligned with business strategic requirements, ensures assets, liabilities, revenues, and operating expenses are accounted for and reported, complies with company financial policies and procedures, compiles and evaluates financial data to ensure operating procedures meet business needs, monitors financial data and trends to identify and respond to market changes and other areas of opportunity. Leads inventory flow process, manages the inventory flow process, for example, on-hand accuracy, staffing managerial routines to ensure merchandise is replenished and in-stock, teaches effective inventory flow processes to unit leadership, collaborates with external partners for example, home office replenishment buyers, DSD suppliers on inventory replenishment processes, monitors and evaluates the facility to identify problems with inventory flow and signs of shrinkage, and takes appropriate corrective action. Enhances total member experience, executes standard company procedures and strategic initiatives that drive member experience, serves as an advocate and champion of associate ideas for improving the products and services provided to local members and implements these ideas in ways that produce a positive impact on sales, member service, and competitive advantage, proactively develops and implements plans to reduce the negative impact of external factors on member traffic and sales volumes and helps others do the same, utilizes information, data, and feedback about the clubs strengths and weaknesses and those of competitors to identify and implement pricing, products, services, and displays that will produce competitive advantage, utilizes associate ideas to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for members, builds associate skill levels in responding to member complaints in an effective and timely manner.

Minimum Qualifications

3 years of management experience.

Preferred Qualifications

Retail experience

Primary Location

1615 Interstate 10 S, Beaumont, TX 77701-4759, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.