Assistant Manager - Dog Daycare

Job Description

Job Description

Description :

We're looking for ambitious and energetic leaders to start as an Assistant Manager, which will be a right hand to our General Manager learning the ropes for both front of house and back of house operations . We want individuals who can develop and build relationships with not only existing dog parents but understand how to generate leads for new customers and grow our daycare & wellness business. This is accomplished by generating new pet parent leads, daily phone calls to new and existing parents, working on converting leads to dog meet & greets, creating and posting social media posts, running, and operating local events and marketing; with an emphasis on the daily cadence of outreach calls, scheduling of consultative sales conversations and closing sales with dog parents for services.

Operationally, you will be making sure that the existing team runs smoothly. Overseeing and supporting our General Manager in creating schedules, maintaining operational excellence in the facility and managing any escalated customer service issues. Our focus is on the overall health and wellbeing of not only the dog in our care but the quality of life that a happy, healthy dog provides its parents, as well.

Responsibilities :

• Generate and foster new clients, be a genuine people person
• Monitoring active marketing programs and developing ways to improve those campaigns, including social media, local business and apartment complex partnerships, and in store events
• Design and manage marketing programs designed to enhance and grow dogs in daycare
• Work directly with dog parents selling weekly Enrollment in daycare and wellness services
• Collaborate with team to create an exceptional experience at every customer interaction
• Achieve set sales targets for the location
• Manage the pet parent journey from beginning to end

Team Management

Clean and Safe Environment

Financial and Administrative

Customer Service and Presentation

Core Competence :

As the General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Requirements :

Requirements :

Qualifications :