Software Asset Management Process Area Manager

We are open to supporting 100% remote work anywhere within the US*

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset management processes for a variety of Federal clients, including the National Institutes of Health (NIH).

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients.

ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business.

Responsibilities include :

• Perform the Process Manager role for the software asset management process and subject matter expert to the client for software asset management within the IT Service Management (ITSM) / ITIL task area
• Ownership of the assets and ensuring all data relating to the software assets is available when required
• Liaise with Process Owner
• Prepare and manage software asset management tools and processes
• Coordinate key interfaces between the software asset management process and other processes, in particular configuration management, change management, and knowledge management.
• Contribute to the development and execution of a roadmap to improve asset management processes
• Develop and implement asset management program activities, such as Asset Management Plans, that are aligned with ITIL best practices
• Update records and report on software license compliance based on software license right-to-use (RTU), software license agreements, maintenance agreements, and software installations
• Review software compliance measures based on existing licensing agreements and implement processes to improve compliance
• Create and modify IT software asset records and associated contract records in the appropriate software repository
• Process software-related requests (new requests, changes, upgrades, etc.)
• Understand the current utilization and installation of licenses based on RTU

Required Skills and Certifications :

• Bachelor's degree
• 7+ years of experience with software asset management, e.g., developing and implementing asset management plans
• 2+ years of experience implementing ITIL processes across a variety of platforms and cloud environments
• Requires ITIL Foundation certification
• US Citizen or Green Card Holder due to federal contract requirements
• Ability to obtain U.S. government public trust clearance
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Preferred experience :

• ServiceNow Certifications
• 3+ years of IT modernization experience

DMX24

ICN24

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity / expression, sexual orientation, religion, age, disability status, or military / veteran status.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position is :

$102,285.00 - $173,884.00

Nationwide Remote Office (US99)