General Manager

"You are applying for work for a franchisee Castleberry of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

POSITION : General Manager

IMMEDIATE SUPERVISOR : Area Supervisor / Director of Operations

STATUS : Exempt

POSITION SUMMARY : This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

ESSENTIAL JOB DUTIES :

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
• Manage drive-in employees' compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and / or closing duties
• Handle and properly escalate guest issues / concerns
• Handle and properly escalate employee issues / concerns
• Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES :

TIME / SHIFT EXPECTATIONS : Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

QUALIFICATIONS AND JOB REQUIREMENTS :

WORK ENVIRONMENT : Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

"You are applying for work for a franchisee Castleberry of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

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