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Senior CX Acceleration Consultant

Senior CX Acceleration Consultant

Zendesk, Inc.San Francisco, CA, United States
2 days ago
Job type
  • Full-time
Job description
  • Collaborate with clients to understand their customer experience objectives and Zendesk platform needs.
  • Lead discovery sessions to identify pain points and opportunities for Zendesk optimization.
  • Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products.
  • Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations
  • Identify opportunities for integration of Zendesk with existing client systems and workflows
  • Engage the necessary technical resources (e.g. : TA) to support any requirements the customer has for consulting on integrations and custom solutions
  • Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively.
  • Develop and deliver documentation and other resources to support client self-sufficiency.
  • Extensive hands-on experience configuring Zendesk products with strong SME knowledge of WEM and / or AI
  • Strong understanding of customer support operations and CRM systems.
  • Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager.
  • Experience working in an agile, startup-like environment is highly desirable.
  • Excellent verbal and written communication skills, with the ability to articulate complex solutions to diverse audiences.
  • Strong relationship-building skills and a customer-centric mindset.
  • Pr
  • oblem-Solving Abilities :
  • Demonstrated ability to think critically and creatively in solving complex client challenges.
  • Strong analytical and troubleshooting skills.
  • Ability to adapt to changing client needs and work environmentsExperience of travelling for client engagements as needed
  • We are basing this team on kindness, collaboration, encouragement and support
  • Our team thrives on helping customers adapt, so they can get value from an ever evolving product, in a dynamic market.
  • This role has you in the centre of Zendesk, interacting with all of the different teams!
  • We believe in long term career growth with phenomenal benefits that support both physical and mental wellbeing.

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    Senior Consultant • San Francisco, CA, United States