Business Manager, Digital Operations
We are looking for a strategic and data-driven Business Manager, Digital Operations, to support end-to-end operational visibility across our fast-paced digital business. This role is embedded within the NFL Media Business Operations team and serves as a liaison between NFL Media business units and other shared services (i.e., Finance, HR), helping connect spend to outcomes across our direct-to-consumer (DTC) and digital business initiativesincluding e-commerce, digital marketing, content operations, and subscription services. You'll work cross-functionally with DTC, product, tech, vendor management, marketing, content, and leadership teams to track resource usage, document outputs to determine return on investment (ROI) for critical initiatives.
Responsibilities :
- Investment & Initiative Mapping
Track, organize, and connect digital media platform initiatives to investments, vendor contracts, resources, and outputs
Work cross-functionally to collect inputs, clarify initiative intent, and provide relevant business contextMaintain organized records that tie vendors, contracts, resources, and outputs to initiativesHelp ensure business readiness for leadership investment reviewsCreate a yearly repeatable and scalable investment review processPlanning & ROI EnablementSupport scenario planning in partnership with cross-functional leads
Help lead monthly and quarterly investment reviews, delivering business context, performance insights, and ROI narrativesContribute to annual planning cycles with data-backed inputs and initiative-based analysisSurface investment opportunities or areas of underutilization through contract and vendor analysisProvide input into long-term planning by documenting how investments evolve in alignment with business strategyCross-Functional CollaborationAct as a business partner across digital, DTC, content, product, and vendor management teamsconnecting investments to outputs
Create transparency for leadership by organizing investments, contract data, resource usage, and performance outputs into functional viewsHelp align cross-functional teams on key priorities and how resources are allocatedDocument and support investment decision-making by tying investments to business impactRequired Qualifications :
Bachelor's degree in Strategic Planning, Business Operations, Vendor Management, or Digital Media, or related field5+ years of experience in Strategic Planning, Business Operations, Vendor Management, Digital Media, or a related field, preferably in a DTC or e-commerce environmentStrong analytical skills with proficiency in Excel, Google Sheets, and BI toolsStrong understanding of digital / streaming platforms and technologiesExcellent communication skills and ability to influence stakeholders with data-driven insightsAbility to thrive in a fast-paced, collaborative environmentPreferred Qualifications :
Experience in a high-growth digital or consumer brand, media, entertainment, or technology industriesUnderstanding of subscription models, content platforms, digital funnels, and performance marketing metricsROI analysis, cohort analysis, unit economics, vendor and contract management, or resource allocationOther Key Attributes / Characteristics :
Excellent communication (oral and written) and interpersonal skillsAbility to build relationships in a matrix organizationAbility to motivate, influence, and collaborate with othersWork creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellenceTerms / Expected Hours of Work :
NFL employees are required to work 40 hours per week.Salary / Pay Range :
This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting, that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
$100,000 - $130,000 USD
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and / or hybrid working options are not offered. NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
NFL Core Values :
Respect : Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.Integrity : We do whats right, even when its tough. We hold ourselves accountable and always follow through.Team Responsibility : We support each other and our communities. No one is bigger than the game, and every action impacts others.Resiliency : We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.NFL Leadership Attributes :
Build Talent : We develop and nurture potential, empowering individuals to grow and succeed.Execute : We take action with precision, delivering results that drive our goals forward.Inspire : We motivate others through vision, energy, and a commitment to excellence.Live Our Values : We embody our core principles in every decision and action.Know the Business : We stay informed, understand our industry, and make decisions that strengthen our position.Think Big : We challenge the status quo, envision bold possibilities, and strive for transformative impact.Talent Attributes : What we expect for our employees :
Embody an enthusiastic, proactive can-do attitudeEmbrace grit, free from ego or entitlementExcel as a relationship builder, with the ability to influenceEager learner, driven by passion rather than just ambitionEncompasses an incredible work ethic with an agile mindset