Customer Support Associate

Customer Support Associate

Location : Pipersville, PA

Schedule : Monday-Friday, 8 : 00 AM 5 : 00 PM

Type : Full-Time, Temporary-to-Hire (Initial Onsite Requirement; Hybrid Potential Later)

Overview : A medical equipment distributor based in Pipersville is seeking a proactive and detail-oriented Customer Support Associate to join their team. This role will begin fully onsite, with the potential to transition into a hybrid schedule once training and performance milestones are met. The ideal candidate will have strong communication skills, experience working in a fast-paced environment, and familiarity with order processing, customer service support, and accounting-related tasks.

Key Responsibilities

Customer Support

• Serve as the first point of contact for incoming phone calls and customer inquiries.
• Enter and process sales orders, verify pricing, and send confirmations to customers.
• Generate purchase orders to vendors and track shipments to ensure timely delivery.
• Keep customers and sales representatives informed of order status and delivery timelines, including updating internal CRM systems.
• Assist with inventory control, including preparing shipments, receiving product, and ordering replacement stock as needed.
• Maintain and update records for equipment sales, warranties, and related documentation.
• Prepare and distribute weekly sales order status reports.
• Organize and maintain sales literature and marketing materials.

Accounts Receivable

Accounts Payable

Administrative Support

Requirements

Qualifications

Preferred Skills

If you are interested in this opportunity, please apply by submitting your resume in Microsoft Word or .pdf format through this job posting.