Customer Service Supervisor

Job Details

Job Location Englewood, CO   Salary Range $24.00 - $25.00 Hourly

Description

As the successful candidate, you will -

Modern Aviation is a leading Fixed Base Operator (FBO) serving private aviation clients. The Customer Service Supervisor supervises on-duty Customer Service Representatives. He / she is responsible for ensuring every guest receives exceptional care from arrival to departure. This role requires professionalism, composure under pressure, and a commitment to excellence in every interaction.

You are excited about this opportunity because you will -

• Monitor performance of the customer service representatives and implement performance improvement plans when necessary
• Review daily invoices for accuracy
• Answer customers' queries, questions and resolve issues, as necessary
• Build and establish customer relationships with local service providers such as hotels, rental car, companies, restaurants etc.
• Provide training and assistance to newly hired customer service representatives and other personnel
• Cover potential call out shifts at the front desk
• Maintain stock information, materials, and amenities in the lobby area
• Serve as a primary source of information for all customer service representatives
• Update the weekly fuel price and notify customers via email
• Assist the Customer Service Manager with talent acquisition
• Write and maintain customer service shift schedule for proper coverage at the customer service desk
• Assist General Manager and Customer Service Manager with sales functions
• Coordinate aircraft services such as fuel and hangar storage
• Arrange services for clients such as hotel booking, catering, and ground transportation
• Process customer invoices
• Perform other duties as they may be assigned by management

Qualifications

You will bring with you -

What can you expect the working conditions and physical demands for this role -

Note : The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment - Please click the link below to complete the Assessment.

https : / / assessment.predictiveindex.com / bo / 804D / CustomerServiceSupervisor_Aug2025_155241

Modern Aviation Pay Range -

$24-$25 / hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other law.

Benefits Provided -

Modern Aviation offers a comprehensive benefit package including :

401(k) with Company Match

Medical Flexible Spending Account

6 Weeks (Annually) of Paid Parental Leave

Company Provided Life Insurance and AD&D

8 Hours (Annually) of Voluntary Time Away

Voluntary Life Insurance and AD&D

Medical - PPO (2 Options) & HDHP

Short- and Long-Term Disability

Health Reimbursement Account (HRA) - for those on HDHP

Employee Assistance Program (EAP)

Health Savings Account (HSA), with company match

Identity Theft

TriCare Supplemental Medical - for those on TriCare

Legal Assistance

Dental - 2 Plan Options

Pet Insurance

Vision - 2 Plan Options

Supplemental Health - Accident, Critical Illness, Hospitalization

Commuter Flexible Spending Account

Corporate Discounts

Dependent Care Flexible Spending Account

Paid Time Away

Limited Flexible Spending Account - for those on HDHP

Designated Holidays

Equal Employment Opportunity -

It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Modern Aviation is an Equal Opportunity Employer Minorities / Females / Disabled / Veterans