Bamboo Bridge Account Management Director

Bamboo Bridge Account Management Director

As the Bamboo Bridge Account Management Director, you will lead retention and growth efforts for assigned provider and payer clients using the technology-enabled Bamboo Bridge care navigation service. Serving as the primary point of contact, you'll ensure client success through strategic and tactical oversight of all account activities. This includes fostering relationships with key stakeholders to ensure the Bamboo Bridge solution meets their evolving needs. The role focuses on operational expansion driving adoption of the Bamboo Bridge model, scaling existing use cases, and promoting uptake of additional use cases.

What you'll do :

• Serve as the primary point of contact for assigned provider and payer clients, ensuring all contractual commitments and key enablement factors for Bamboo Bridge engagement and adoption are met.
• Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients.
• Develop and maintain strong relationships with key provider and payer stakeholders to promote growth and ensure satisfaction.
• Track and analyze performance metrics and KPIs to confirm ROI delivery, alignment with strategic goals, and proactively identify opportunities for improvement or expansion.
• Lead strategic discussions and advise clients on enhancing behavioral health program effectiveness, positioning Bamboo Bridge as essential to their operations.
• Act as an escalation point for internal teams, ensuring timely project delivery and resolution of issues.
• Collaborate cross-functionally with Product, Marketing, Operations, and Engineering to deliver scopes of work, change orders, and service enhancement documentation with accuracy and professionalism.
• Identify and pursue upsell opportunities in partnership with internal teams to expand program scope or improve service delivery.
• Oversee successful contract renewals, extensions, project additions, and other contract modifications.
• Provide expert insights to clients on integrating Bamboo Bridge within broader public health initiatives and systems.

What success looks like :

In 3 months

In 6 months

In 12 months

What you need :

What you get :

Belonging at Bamboo

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Every human being has the right to the best possible healthcare. Our solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time regardless of physical, behavioral, or social barriers.

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