Customer Service Representative

DAB Pumps USALadson, SC, US

1 day ago

Job type

Full-time

Job description

Job Description

Internal Customer Support – Technical Support Associate

Summary Description

Responsible for providing high-level product-specific technical information and support to customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.

Monday - Friday, onsite in Ladson, SC

Main Responsibilities

Provides technical support and troubleshooting for product lines through e-mail and phone to internal and / or external customers
Interacts directly with clients / customers to resolve technical issues in a timely manner; uses knowledge and expertise to discern appropriate solutions
Assists customers in implementing products and advises on their proper use
Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers; records these resolutions for general use
Tracks open customer issues and communicates the status to customers
Order / determine replacement parts needed

Competencies & Skills

Applies excellent judgment skills to properly evaluate situations and immediately provide effective solutions

Effectively communicates information and responds to questions with vendors, internal and external customers, and other employees of the organization

Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals

Writes routine reports and correspondence

Deals with problems involving several known variables in situations of complex nature

Uses noncomplex and complex machines and equipment

Proficient in relevant computer applications and ability to maneuver multiple systems at a time

Ability to handle stressful situations appropriately

Education & Experience

High school diploma or equivalent required

Associate degree in electrical engineering, mechanical engineering, or a related field preferred

Three to five years of experience in technical, product-focused customer service practices and principles

Working knowledge of water pumps, HVAC systems or plumbing a plus

DAB PUMPS is an equal opportunity employer and encourages workforce diversity.

If you share your CV / resume and personal details with DAB PUMPS, we will hold them for 12 months in accordance with our Privacy Policy - - and use them to contact you for this or other relevant opportunities at DAB PUMPS.

Create a job alert for this search

Customer Service Representative • Ladson, SC, US