As a Receptionist (Research Assistant Patient Services) for our dedicated Synexus research site in Berlin, you will be a key member in delivering life saving therapies and care to patients!
You will provide administrative support by coordinating and assisting patients visiting the site and be their first-line contact.
Key responsibilities are as follows:
• Coordinates and completes administrative functions on assigned trials.
• Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.
• Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.
• Completes data entry and visit completion information.
• Assists with the collection of patient SDV from treating medical professional.
• Schedules patients for different types of visits, external appointments, transport etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.
• Assists with the reimbursement of patient study expenses and payments.
• Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines
Receptionist - (Patient Services Research Assistant) • DE-Berlin-Synexus Berlin Research Centre
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