Solution Specialist

About the Role

We are seeking a Solution Specialist to play a hybrid role at the intersection of Sales, Onboarding, and Customer Success. This role is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success.

Key Responsibilities

• Customer Acquisition & Growth
• Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.
• Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.
• Onboarding & Implementation (First 90 Days)
• Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.
• Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.
• Ensure smooth activation and that usage milestones are met in the first 90 days.
• Customer Retention & Expansion (Early Lifecycle)
• Proactively manage customer relationships during the early stage, resolving issues and driving adoption.
• Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle.
• Serve as a support contact for non-managed accounts beyond 90 days.
• Collaboration & Handoff
• Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.
• Collaborate with Marketing teams to refine inbound and overall lead processes.
• Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery.

What Success Looks Like

Qualifications

Why Join Us