Concierge

Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members guests and more than17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team at Invited !

Job Summary

The Concierge is an essential member of the Member Experience team dedicated to delivering exceptional service and creating unforgettable moments for club members before during and after each visit. This role focuses on managing phone calls reservations and general emails addressing inquiries and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members promoting club offerings social media efforts member communications and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail the Concierge embodies our Clubs values of Warm Welcomes Magic Moments and Fond Farewells ensuring every interaction enhances member satisfaction and loyalty.

Key Priorities

The Concierge serves as the liaison for members and guests creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls reservations and emails addressing inquiries and providing fond farewells. This role is essential in fostering meaningful connections by promoting club events and services providing detailed information on facilities and encouraging participation in activities. Additionally the Concierge supports member experience initiatives such as making outbound calls to new and at-risk members assisting with social media and member communications following up on reservations recognizing birthdays ensuring name recognition and sending event invitations to enhance engagement. By delivering exceptional experiences and ensuring member satisfaction the Concierge plays a vital role in upholding the clubs commitment to exceeding members expectations.

Reporting Structure

Reports to the Member Experience Director

Day to Day

• Provide a warm welcome and fond farewell to members and guests ensuring a positive first and ongoing impression.
• Greet every call with a warm and friendly tone providing prompt assistance answering questions and ensuring a thorough resolution of each inquiry.
• Deliver exceptional business and concierge services to members and guests guiding them to destinations within the club and creating memorable experiences through magic moments.
• Inform members and guests about club services amenities upcoming events and room locations both in person and over the phone.
• Assist with member communications including social media efforts newsletters and event announcements.
• Make outbound calls to new and at-risk members to ensure engagement and retention.
• Support member experience initiatives by promoting club offerings and assisting with key projects.
• Manage reservations for club programs dining and services ensuring all interactions align with club standards.
• Conduct proactive phone calls to confirm member reservations for dining and events.
• Oversee the reservation process for the clubs dining facilities ensuring accurate booking details and timely confirmations.
• Actively promote upcoming events and assist in event registration and follow-ups to encourage participation.
• Contribute to member experience initiatives including updates to the website calendar and managing the message-on-hold system.
• Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records.
• Create and update events and relevant information on the MemberFirst platform ensuring accessibility and accuracy.
• Prepare and print personalized welcome tents birthday and anniversary cards to ensure members feel recognized and valued during their club visits.
• Maintain up-to-date member profiles including personal preferences and special occasions.
• Communicate any known members allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience.
• Maintain a clean and welcoming lobby workstation front entrance restrooms and surrounding areas.
• Ensure supplies such as pens notepads and other necessities are well-stocked and available for members.

Additional Duties

About You

Required

Preferred

Physical Requirements

Primary Tools / Equipment

Work Schedule

What We Offer

We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked. While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes :

Want to learn more Visit for full details.

Have more questions Check out our Invited Jobs website for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks : LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Employment Type : Part-Time

Experience : years

Vacancy : 1