Programmer / Analyst-Senior (SRE Engineer - Mainframe)

Description

Summary :

The Programmer / Analyst-Senior (SRE Engineer - Mainframe) is responsible for technical support of various complex applications.

• Provide guidance on troubleshooting incidents and implementation of any corrective actions
• Works closely with Problem review team for ongoing tracking and mitigation of any known system problems
• Possesses in-depth knowledge and works with technical tools available for monitoring and supporting the systems. Ability to perform technical analysis.
• The individuals in this role will frequently works with external vendor representatives that interface with our internal applications
• Develop short and long term solutions to issues that come across on the day to day basis, including the defects, recurring issues.
• Build monitoring / alerting / availability / uptime into applications and reduce toil
• Understand the industry standard and practices and the knowledge of technology industry trends as they apply to Huntington
• Drive process enhancements, streamline communication, and optimize delivery through innovative practices, from discovery to deployment.
• Participate with other developers and / or contractors in troubleshooting and identifying problems.
• Work with Development teams to document production issues that require code fixes and assist with validating and closing out any defects
• Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
• Provide Level 1 & Level 2 support for application and platform issues.
• Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned
• Update knowledgebase with support information (ex. Known errors and solutions for these errors). Provide clarifications on data issues identified in the application
• Escalate incidents to appropriate interfacing support teams or external teams such as product vendors
• Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability

Basic Qualification :

Preferred Qualifications :

Exempt Status : (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

Yes

Workplace Type :

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.

Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas : F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.