Grey is hiring : Community Manager in New York

At GREY , we create Famously Effective ideas that move people, business, and the world forward – harnessing the power of creativity to solve business problems – for the world’s most influential brands. Our core values – creativity, unity, empathy, and service – power the work we do in each of our 25+ studios across six continents.

Overview

We’re looking for a Community Manager to join GREY's growing (and very fun) Social Team. This role will primarily focus on a household goods brand in a unique moment : coming off of a major, well-received campaign and ramping up its social presence in exciting new ways. This brand is eager to experiment, open to creative ideas, and sees community management as a critical driver of success.

You’ll be the person bringing brands to life in comment sections, cultural conversations, and real-time moments. You’ll balance wit and warmth with discernment — knowing when to jump into a trend, and when to hold back. You’ll also provide insights and reporting that help shape larger strategies, working closely with cross-functional partners along the way.

Key Responsibilities

• Manage daily community engagement across TikTok, Instagram, Facebook, and other social platforms.
• Respond to comments, questions, and messages in a timely, brand-appropriate way.
• Proactively monitor cultural trends, conversations, and brand mentions, bubbling up opportunities to the broader team.
• Escalate sensitive issues or customer service concerns quickly and appropriately.
• Write and edit copy that reflects each brand’s unique voice and personality.
• Contribute to content briefs and calendars, providing insights rooted in community behavior and culture.
• Deliver community-focused reports with key metrics, insights, and recommendations; present findings to internal teams and clients.
• Stay current on social platform updates and best practices; share learnings with the team.

What You’ll Need

Who You Are

The base salary range for this position is $45,000 - $100,000 USD. We offer a competitive benefits package.

GREY is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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