Grey NY is hiring : Community Manager in New York

At GREY , we create Famously Effective ideas that move people, business, and the world forward - harnessing the power of creativity to solve business problems - for the world's most influential brands. Our core values - creativity, unity, empathy, and service - power the work we do in each of our 25+ studios across six continents.

Overview

We're looking for a Community Manager to join GREY's growing (and very fun) Social Team. This role will primarily focus on a household goods brand in a unique moment : coming off of a major, well-received campaign and ramping up its social presence in exciting new ways. This brand is eager to experiment, open to creative ideas, and sees community management as a critical driver of success. Additionally, this role also includes Community Management for an additional home / healthcare brand in our portfolio.

You'll be the person bringing brands to life in comment sections, cultural conversations, and real-time moments. You'll balance wit and warmth with discernment - knowing when to jump into a trend, and when to hold back. You'll also provide insights and reporting that help shape larger strategies, working closely with cross-functional partners along the way.

Key Responsibilities

• Manage daily community engagement across TikTok, Instagram, Facebook, and other social platforms.
• Respond to comments, questions, and messages in a timely, brand-appropriate way.
• Proactively monitor cultural trends, conversations, and brand mentions, bubbling up opportunities to the broader team.
• Escalate sensitive issues or customer service concerns quickly and appropriately.
• Write and edit copy that reflects each brand's unique voice and personality.
• Contribute to content briefs and calendars, providing insights rooted in community behavior and culture.
• Deliver community-focused reports with key metrics, insights, and recommendations; present findings to internal teams and clients.
• Stay current on social platform updates and best practices; share learnings with the team.

What You'll Need

Who You Are

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here for more details.

Pay Range

$45,000-$100,000 USD

The compensation for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here for more details.

Pay Range

$45,000-$100,000 USD

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

GREY is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please be aware of the possibility of recruiting fraud. GREY does not conduct interviews via instant messaging platforms and will never request personal financial information such as bank account numbers, credit card information, or payment of any kind during the hiring process. All legitimate communication will come from an official @ GREY. com email address. If you suspect fraudulent activity, please report it to us immediately. Stay vigilant and protect your personal information.