Membership Experience Associate Opener

Overview

Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Member Experience Associate is responsible for the entire Member Experience; you will be the face of the club and the first person a member talks with, creating a welcoming feeling. You will need limitless energy and the ability to multi-task. If you have a positive and upbeat personality with strong communication skills, you will thrive as you guide prospects on the phone, assist members with an exceptional in-club experience, and support our Retro members.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies cooler drinks, pro shop items, etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Qualifications

Dress Code and Scheduling

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