Director, Engagement Delivery Partner - Salesforce (Retail / CPG experience)

About the Role

We are seeking an Engagement Delivery Partner to join our CX / CRM Team supporting our Retail / CPG industry team! As an Engagement Delivery Partner, you will be part of Delivery team and serve as a strategic advisor and subject matter expert (SME) within the Retail and CPG space supporting Salesforce engagements in technical and management capacity. Focused on growing our client base, this role supports the entire customer lifecycle — from pre-sales solutioning through post-go-live adoption and expansion. You will bring deep industry knowledge, process expertise and thought leadership to advise customers, ensure successful implementation of Salesforce solutions, and drive long-term value. You will also collaborate cross-functionally with other Retail and CPG SMEs and CXCRM competency teams to align Salesforce capabilities with retail and CPG specific challenges, delivering measurable impact at every step of the client lifecycle.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. This role requires up to 50% travel. If you are within a 50-mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 times a week, unless you are traveling to a client site.

In this role, you will

Drive Growth and Build Compelling Solutions : Act as a trusted Salesforce and industry SME during the sales cycle, participating in discovery meetings with prospective and existing clients to uncover business challenges, technical requirements, and success criteria, aligning proposed solutions to their objectives.

Serve as a trusted Salesforce and Retail / CPG Technical Solution SME : Act as a trusted advisor by leveraging Salesforce insights to anticipate client needs, align with evolving market trends, and drive strategic retail / CPG solutions. Guide customers in rationalizing and deploying new technologies that drive increased business value. Establishes close alliance and partnerships with Salesforce and other platform account executives and partner alliance team to drive partnership led growth strategies.

Be a Strategic Project / Program Leader : Partner with internal stakeholders to ensure a seamless client experience across all delivery stages. Own and oversee the client portfolio with real-time visibility into project health, financial performance, and resource management. Build and maintain strong collaborative relationships between practice and market teams to develop in-depth understanding of client business challenges and opportunities. Conduct research into clients’ use of Salesforce and drives strategic vision, roadmap, and to-be architecture for Salesforce solutions.

Collaborate Across Cognizant : Drive cross-functional collaboration by orchestrating the right mix of skills and resources to meet client needs, while partnering closely with internal account teams to manage and grow existing relationships. Closely collaborate with practice teams including pre-sales, business development, sales and delivery to deliver on cross-functional strengths and capabilities

Be a Strong People Leader : Inspire and grow a high-performing team of project and program managers through effective leadership, mentorship, and strategic staffing; champion a delivery culture rooted in ownership, accountability, and continuous growth.

The annual base salary for this position is between $230,000-$250,000. This position is also eligible for Cognizant's discretionary incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

What you need to be considered

15+ years of relevant consulting experience in large professional services / IT consulting firms, including business development, management of client relationships and delivery oversight with at least 10 years of experience in Salesforce solution architecture and design.

Ability to lead multi-cloud opportunities in the areas of CX / CRM leveraging Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service and other similar domains

Proven understanding of retail and CPG- specific trends and operational models.

Significant experience leading executive stakeholder relationships.

Experience working on pursuit teams and participating in the proposal development process.

Executive presence with excellent verbal, written, and presentation skills.

Strong financial and business acumen with ability to link delivery performance to company outcomes.

Inspiring people leader and cross-functional collaborator.

Strategic thinker with high accountability and bias for action.

Maintains 50% billable utilization for key client engagements

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Medical / Dental / Vision / Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term / Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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