IT Operations Technician

Job Description

Job Description

IT Operations Technician I – Waterloo, IN

Location : Waterloo, IN

Length : 6-month contract-to-hire

Schedule : Onsite, Monday–Friday, 7 : 00 AM–4 : 00 PM (flexible)

Pay Range : 30–36 / hour

Your Next Step in IT Support

PDS Tech is looking for an IT Operations Technician I to join a fast-paced, hands-on technology team in Waterloo, IN. In this role, you’ll be the go-to resource for keeping systems running smoothly—configuring and maintaining hardware, supporting business applications, and ensuring employees have the tools they need to succeed.

What You’ll Do

Deliver technical support via phone, email, chat, ticketing system, and in-person for both onsite and remote employees.

Configure, deploy, and maintain computers, phones, printers, cameras, and mobile devices.

Install, troubleshoot, and maintain IT infrastructure including network devices, conference rooms, servers, and access control systems.

Implement and maintain software and licensing.

Manage hardware inventory, returns, and loaner equipment.

Create and maintain IT documentation.

Participate in rotational on-call support (evenings / weekends as assigned).

What You’ll Bring

Minimum Qualifications :

1+ year technical experience supporting hardware (computers, phones, printers).

Associate degree in IT or equivalent combination of experience and education.

Ability to travel and work evenings / weekends as needed.

Preferred Qualifications :

Strong knowledge of MS Windows, Office, Outlook, and workstation imaging tools.

Experience troubleshooting networking, A / V systems, and security equipment.

Familiarity with MDM solutions such as Intune.

Hardware assembly, upgrades, and troubleshooting skills.

Certifications such as AZ-900, MD-102, or related.

Experience with PowerShell, cloud migration, or Microsoft ADO.

Agile mindset and customer support experience.

Why You’ll Love This Role

Be part of a collaborative, solution-driven IT team.

Work with a variety of systems and technology in a hands-on environment.

Gain valuable experience and growth opportunities with a contract-to-hire role.

Ready to take the next step in your IT career? Apply today and join a team where your technical expertise makes a real impact from day one.

Pay Details : 30.00 to 36.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.pdstech.com / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.