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Customer Service Outbound - SSA Benefits

Customer Service Outbound - SSA Benefits

ManpowerMilwaukee, WI, US
5 days ago
Job type
  • Full-time
Job description

Customer Service Outbound - Social Security Benefits

Our client, a busy and rapidly growing law firm in the Milwaukee area, is seeking a dedicated and motivated individual to join their team as a Customer Service Outbound - Social Security Benefits. As part of the customer service department supporting potential clients, you will play a vital role in screening applicants and providing essential information. The ideal candidate will demonstrate excellent communication skills, professionalism, and a strong work ethic, which will align successfully within the organization.

Job Title : Customer Service Outbound - Social Security Benefits

Location : Glendale, WI

Pay Range : $18

Shift : 08 : 00am - 05 : 00pm, Monday through Friday

What's the Job?

  • Make outbound calls to potential clients who have requested information about our services
  • Conduct intake evaluations and screen leads for eligibility
  • Answer inquiries by clarifying information and researching as needed
  • Maintain call center databases by accurately entering information
  • Draft and mail representation paperwork to qualified candidates and prepare new client documentation

What's Needed?

  • Excellent verbal communication skills with a pleasant phone voice
  • Strong spelling, grammar, and accuracy skills
  • Customer service experience, preferably in a call center or high call volume environment
  • Proficiency in computer use and typing abilities
  • Ability to thrive in a fast-paced environment with strict deadlines and schedules
  • What's in it for me?

  • Opportunity to work in a supportive and growing organization
  • Potential for hybrid work after initial training period
  • Engagement in meaningful work supporting individuals in need
  • Professional development and skill-building opportunities
  • Work in a collaborative and inclusive environment
  • Upon completion of waiting period associates are eligible for :

  • Medical and Prescription Drug Plans
  • Dental Plan
  • Supplemental Life Insurance
  • Short Term Disability Insurance
  • 401(k)
  • If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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