Solution Architect

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Solutions Architect

Office hybrid in Dallas, Indianapolis, Seattle, Atlanta or McLean, VA

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.

Have you mastered the balance between creativity and technology? Are you looking to join a technical team trusted to deliver critically important business services that help scale the organization and create unprecedented business value? Do you want to be part of a business that's improving the state of the world and creating equality for all?

The Salesforce Digital Enterprise Technology (DET) is looking for a Solution Architect in Public Sector Architecture Team. This is a key role responsible for architecting scalable solutions for sophisticated projects / problems in Sales and Revenue Business Domain with extensive solid understanding of Salesforce C360 platform, Data Cloud, Experience Cloud, Heroku, Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, Tableau, MuleSoft and Slack product offerings

Responsibilities

• Develop architecture artifacts to improve business architecture, with a focus on innovation and agility.
• Align BT strategy and planning with application development and business roadmaps.
• Provide ongoing architecture review and design support to multi-functional teams.
• Liaise with management and domain experts across the industry and within the organization to accomplish objectives.
• Systems Design : Specify and design solutions across business areas or systems.
• Buy / Build Decision Leadership : Lead efforts for new software selection including development of RFI / RFP, review and evaluation of commercial software solutions.
• Define, maintain, and manage architecture models, frameworks and artifacts.
• Business Process Improvement : Analyze multi-functional business processes; identify alternative solutions, assess feasibility, and recommend innovative approaches via technology enablement.
• Business Analysis : Investigate operational requirements, problems, and opportunities for multi-functional initiatives.
• Relationship Management : Develop and handle expectations for communication channels and / or partner groups.
• Data Analysis : understand corporate data requirements / policy's, and apply data analysis, data modeling and quality assurance techniques.
• Scoping / Effort Estimates : contribute to solution scoping and effort sizing with all multi-functional teams.
• Research : stay informed on technology / industry trends and product roadmaps to make informed solution architecture recommendations.
• Contribute in creation of V2MOMs and reference architecture / blueprints for Enterprise Architecture.
• Handle data and artifacts in Architecture Repository for a technology domain / platform
• Leads in creation of application rationalization plan for the technology domain / platform / IT concept
• Contribute in creation of architecture and design principles & standards
• Manage data and artifacts in Architecture Repository for current project / work, system / application
• Contribute in creation of enterprise capability map and capability assessment
• Lead Application catalog for the domain in Enterprise Application Repository
• Leads in creation of application rationalization plan for the business domain
• Collaborate with TMP to prioritize and influence planned platform upgrades and features in our role of Customer Zero to the organization.

Requirements

Soft Skills :

Desired skills :

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

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